We offer robust customer support for technical issues, available 24/7, 365 days a year. Our dedicated team can be reached via email and phone at any time to ensure prompt and efficient resolution of your concerns.

Yes, we consistently strive to optimize our terminal and POS system. Part of this ongoing effort includes regular software updates aimed at enhancing functionality and introducing new features.

Our terminals, the PAX A920Pro, are equipped to support mobile payments such as Google Pay, Apple Pay and more, allowing for a versatile range of electronic payment options for customers.

Our System provides a range of reports through the payment portal. These include transaction details, payout reports, and device management, aiding in sales data management and business performance analysis.

With Flatpay, staying on top of your sales and transactions is effortless and instantaneous. Our payment terminals are integrated with an exclusive portal, where you can view all your sales and transaction data in real-time. This dynamic feature empowers you to monitor sales trends, track transaction histories, and manage your business finances efficiently and effectively, all from one accessible and user-friendly dashboard.

At Flatpay, we believe in providing a personal touch. Once your business chooses our services, the same dedicated Flatpay team member who introduced you to our system will personally visit your location. They’ll not only install the terminal but also guide you through its integration and ensure everything is tailored to your business needs. This way, you have a familiar face ensuring that your terminal setup is perfect and ready for use.

The short answer is yes. But contact us, and we will look into whether we can integrate with your specific POS provider, or if it would be more advantageous for your business to get a POS system from Flatpay.

Yes! We just launched the Flatpay POS System in Denmark - and expect to be live in other markets soon

We typically contact you within 60 minutes after an inquiry – often much faster!

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At Flatpay, we only have one type of payment terminal in our range, but it is the best one because no one deserves less.

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The terminal is called A920Pro and runs on the Android operating system. It has a lightning-fast processor, so you can run multiple applications simultaneously and control everything on a 5.5-inch touchscreen. The terminal is also secure, so you can accept all the most commonly used cards without any problems. It also has all the necessary features, such as a built-in cash register system, scanner, camera, 4G, WiFi, Bluetooth, and contactless payment, so you can provide your customers with the best experience while future-proofing your terminal. The terminal is easy to operate and provides a good user experience.

Yes, there are no problems with having a foreign bank at Flatpay, unlike many competitors.

Flatpay offers perhaps the best prices in the market for payment terminals. Our terminals always cost 0 DKK for registration and 0 DKK for ongoing subscriptions, regardless of how many terminals you order. The only thing you pay is a fixed transaction fee of 0.99% per transaction, regardless of the card type. There are no additional hidden fees. The only requirement is that your business has a monthly turnover of more than 40,000 DKK. This solution has been proven successful for several thousand business owners on our Trustpilot profile with 5 stars.

Your associated Flatpay consultant will help you get started with your terminal. If you need further assistance, please contact our customer service by phone +45 88773939 or email kontakt@flatpay.dk.

At the present time, none of the aforementioned payment cards are supported by Flatpay.