frequently asked questions

We offer robust customer support for technical issues, available 24/7, 365 days a year. Our dedicated team can be reached via email and phone at any time to ensure prompt and efficient resolution of your concerns.

Yes, we consistently strive to optimize our terminal and POS system. Part of this ongoing effort includes regular software updates aimed at enhancing functionality and introducing new features.

Our terminals, the PAX A920Pro, are equipped to support mobile payments such as Google Pay, Apple Pay and more, allowing for a versatile range of electronic payment options for customers.

Our System provides a range of reports through the payment portal. These include transaction details, payout reports, and device management, aiding in sales data management and business performance analysis.

With Flatpay, staying on top of your sales and transactions is effortless and instantaneous. Our payment terminals are integrated with an exclusive portal, where you can view all your sales and transaction data in real-time. This dynamic feature empowers you to monitor sales trends, track transaction histories, and manage your business finances efficiently and effectively, all from one accessible and user-friendly dashboard.

At Flatpay, we believe in providing a personal touch. Once your business chooses our services, the same dedicated Flatpay team member who introduced you to our system will personally visit your location. They’ll not only install the terminal but also guide you through its integration and ensure everything is tailored to your business needs. This way, you have a familiar face ensuring that your terminal setup is perfect and ready for use.

With Flatpay Online, you will get an attractive and set pricing. Unlike most competitors, there are no monthly subscription or fixed transaction fees. The transaction fee for EU cards is 0,99% and 1,99% for non-EU cards.

MobilePay fees will be added on top of the above-mentioned prices: MobilePay is a standard monthly fee of 49 DKK and 0,99 DKK per transaction.

Our online solution allows you to accept the most common payment cards:

• Visa
• Mastercard
• Maestro

As well as other payment methods such as:

• Visa Electron/Mastercard debit and company cards
• MobilePay
• Vipps
• Apple Pay
• Google Pay
• Klarna
• PayPal

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With Flatpay Online, the list of integrations and plugins are close to endless.
You can either use a ‘self-developed’ webshop or the more common platforms such as:
WooCommerce, Shopify, Magneto, Prestashop, Shopware, Dynamicweb, Opencart, Drupal, VirtuelMart, Commerce and Ideal Shop.

E-commerce, short for electronic commerce, refers to the buying and selling of goods and services over the Internet. It involves online transactions and the exchange of money, data, and information to facilitate the purchase of products or services.

The short answer is yes. But contact us, and we will look into whether we can integrate with your specific POS provider, or if it would be more advantageous for your business to get a POS system from Flatpay.

Yes! We just launched the Flatpay POS System in Denmark - and expect to be live in other markets soon

We typically contact you within 60 minutes after an inquiry – often much faster!

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At Flatpay, we only have one type of payment terminal in our range, but it is the best one because no one deserves less.

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The terminal is called A920Pro and runs on the Android operating system. It has a lightning-fast processor, so you can run multiple applications simultaneously and control everything on a 5.5-inch touchscreen. The terminal is also secure, so you can accept all the most commonly used cards without any problems. It also has all the necessary features, such as a built-in cash register system, scanner, camera, 4G, WiFi, Bluetooth, and contactless payment, so you can provide your customers with the best experience while future-proofing your terminal. The terminal is easy to operate and provides a good user experience.

Yes, there are no problems with having a foreign bank at Flatpay, unlike many competitors.

The advantages of choosing Flatpay as your payment solution are many.

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We always offer full transparency with 0 DKK terminals costs, regardless of how many terminals you want, a flat low rte on all cards, and 24/7 customer service. All in all, Flatpay is a simple, affordable, and comprehensive solution that makes it easy and secure for you to accept payments in your business.

Flatpay is a company founded in 2021 by three entrepreneurs with many years of experience in digital entrepreneurship, payment solutions, and acquiring agreements and gateways. Today, we are a team of over 60 dedicated employees who work every day to provide simple, affordable, and comprehensive payment solutions to our customers. We are committed to making it easy, affordable, and secure for you to accept payments in your business.

Flatpay offers perhaps the best prices in the market for payment terminals. Our terminals always cost 0 DKK for registration and 0 DKK for ongoing subscriptions, regardless of how many terminals you order. The only thing you pay is a fixed transaction fee of 0.99% per transaction, regardless of the card type. There are no additional hidden fees. The only requirement is that your business has a monthly turnover of more than 40,000 DKK. This solution has been proven successful for several thousand business owners on our Trustpilot profile with 5 stars.

Your associated Flatpay consultant will help you get started with your terminal. If you need further assistance, please contact our customer service by phone +45 88773939 or email kontakt@flatpay.dk.

You can find the terms on your signed agreement. If you do not have this agreement available, you are welcome to contact us – and we will help you.

You can contact us 24 hours a day at:

Phone: +45 88773939

Email: kontakt@flatpay.dk

hen you choose to work with Flatpay, you can expect:A future-proof terminal: We offer the PAX A920 PRO from the world's leading company in Android terminals, Pax Technology. The terminal has a 4G SIM card with roaming on all Danish networks, as well as WiFi and Bluetooth.24/7 customer service: Payments are crucial for operations, so our Danish customer service is ready to help you around the clock.No monthly costs: At Flatpay, we believe in simplicity and transparency. That's why our customers do not have to pay fixed monthly fees or charges.Flat rate on all cards: You pay a flat rate of 0.99% for all cards, regardless of the type of card your customers use.Personal setup: Your personal consultant will find the right solution for your business. We are with you all the way, from setting up the terminal to the completion of the first transaction.Receipt roll service: We offer automatic replenishment of receipt rolls based on your consumption at 8 DKK per roll, including shipping. This can save our customers more than 1,000 DKK per year.

At the present time, none of the aforementioned payment cards are supported by Flatpay.

In order for your business to accept payment cards, it requires the use of a card gateway. When your customers pay with a card, the gateway's task is to ensure there is coverage on the customer's account, that the amount is reserved, and that the money is withdrawn and deposited into your business account. The gateway works with the acquirer to handle these transactions quickly and smoothly behind the scenes, allowing you to focus on your business.

Card processing is a process in which a business receives payment through credit or debit cards. When a customer uses a card to make a payment, the business sends the card information to a card processor (often a bank or card company), which then verifies that the card is valid and has sufficient funds to cover the transaction. The card processor then approves the transaction and transfers the amount to the business. In this way, the business can receive payment using cards.